14-day money-back guarantee
You may request a return within 14 calendar days after delivery, provided the machine has accumulated no more than 30 operating hours since delivery. Contact us first so we can review the issue and arrange a safe return.
How to start a return
- Email sales@norstar-equipment.com or call (315) 566-0036 within 14 days of delivery with your stock and order numbers.
- We respond within 72 hours and may ask for photos, video or a technician assessment to help resolve the issue.
- If the return is approved, we arrange collection from the original delivery site. Do not ship or move the machine yourself without written authorization.
Conditions
- The machine must be returned in the same condition as delivered, apart from normal use within the additional 30 operating hours.
- Damage caused by accidents, misuse, unauthorized repair or modification is not covered.
- Custom orders, export shipments and special transport costs may require separate written return terms before purchase.
Return transport and refunds
- Approved return transport under this guarantee is free for you, and there is no restocking fee.
- After we receive and inspect the machine, the eligible purchase price and original standard delivery charge are refunded by bank wire within 10 business days.
- Refunds go to the original payer’s verified bank account unless we agree otherwise in writing. We will confirm any refund amount and timing by email.
Warranty
After the 14-day return window, your 1-year / 1,000-hour parts-and-labor warranty applies, whichever comes first. Wear items, misuse and unauthorized modifications are excluded as described in our guarantee.