What we collect
- Contact and quote forms: name, email, phone number and the message or machine details you submit.
- Order forms: the contact information above plus company, delivery address, delivery preference, order notes and the selected machine.
- Purchase records: invoice, payment status, delivery and return information needed to complete the sale.
- Basic website usage data collected through Google tags and similar cookies, subject to your browser settings.
Our order form does not collect card numbers or bank-account details. Bank-wire instructions are provided on your invoice.
How we use information
- To answer questions, prepare quotes, process orders, issue invoices and arrange delivery, returns and warranty service.
- To keep business records, prevent fraud, comply with legal obligations and improve our website and advertising.
We do not sell your personal information.
Who we share it with
We share only what is needed with service providers that help us operate, such as website hosting, database and email delivery providers, transport partners, professional advisers and payment-related service providers. We may also disclose information when required by law or to protect our customers and business.
Cookies and advertising
Our optional Google tags support analytics and advertising measurement and do not load unless you accept them through the cookie banner. With that permission, we measure successful quote, contact and bank-wire order-request submissions to understand and optimize advertising. These events do not include your name, email, phone, address or message, and an unpaid order request is measured as an enquiry rather than a completed purchase. See our Cookie Policy to change your choice. You can also block or delete cookies in your browser settings.
Retention and security
We keep quote and contact records only as long as needed for customer service and legitimate business purposes. Order, tax and transaction records may be retained longer where required by law. Our website uses HTTPS and access to stored information is restricted.
Your rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, or to object to certain processing. Email sales@norstar-equipment.com with your request. We may need to verify your identity and will respond within the period required by applicable law.
Contact
For privacy questions, contact NORSTAR EQUIPMENT at 5464 Cross Rd, Castorland, NY 13620, (315) 566-0036, or sales@norstar-equipment.com.